PRIVACY POLICY TENOWI VILLA & TENOWI HOUSES

Last updated: December 2025
Property location: Santa Teresa, Puntarenas, Costa Rica

This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you visit our website, make a booking, or stay at our luxury TENOWI VILLA (“VILLA and TENOWI Houses”).

By accessing our website, making a booking, or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. DATA CONTROLLER

The data controller responsible for processing your personal data is:
SONHO Pura Vida SRL
Santa Teresa, Puntarenas, Costa Rica
Email: office@tenowi.com

2. APPLICABLE LAW

This Privacy Policy is governed by:

• Costa Rican Law No. 8968 – Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales
• Its corresponding regulations
• Where applicable, international data protection principles (including GDPR) for guests residing outside Costa Rica

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

3.1 Identification Data

• Full name
• Date of birth
• Nationality
• Government-issued ID or passport details (where required by law)

3.2 Contact Information

• Email address
• Phone number
• Billing address

3.3 Booking & Stay Information

• Reservation details
• Arrival and departure dates
• Number of guests
• Special requests or communications

3.4 Payment Information

• Payment method used
• Transaction references

⚠️ Important: We do not store full credit card details. Payments are processed securely through third-party payment providers.

3.5 Technical & Usage Data

• IP address
• Browser type
• Device information
• Cookies and website usage data

4. PURPOSE OF DATA PROCESSING

We process personal data strictly for legitimate purposes, including:

• Managing and confirming reservations
• Processing payments and refunds
• Complying with Costa Rican legal and tax obligations
• Guest identification and security
• Communication before, during, and after your stay
• Improving website functionality and guest experience
• Protecting our legal rights and property

We do not sell or rent personal data to third parties.

5. LEGAL BASIS FOR PROCESSING

Personal data is processed based on one or more of the following legal grounds:

• Performance of a contract (booking and stay)
• Legal obligations under Costa Rican law
• Legitimate business interests
• Guest consent (where required)

6. DATA SHARING & DISCLOSURE

We may share personal data only when necessary, including with:

• Payment service providers (credit card processors, PayPal, banks)
• Property management or security providers
• Accountants or legal advisors
• Costa Rican authorities, where legally required

All third parties are required to handle data confidentially and securely.

7. INTERNATIONAL DATA TRANSFERS

Guests may be located outside Costa Rica. When personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. DATA RETENTION

We retain personal data only for as long as necessary, including:

• Booking and accounting records: as required by Costa Rican law
• Identification records: as required by local regulations
• Marketing data: until consent is withdrawn

Once no longer required, data is securely deleted or anonymized.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Misuse
• Alteration or disclosure

Despite our efforts, no online system can be guaranteed 100% secure.

10. GUEST RIGHTS

Under Costa Rican Law No. 8968, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data where legally permitted
• Object to or limit processing
• Withdraw consent at any time

Requests can be submitted to: office@tenowi.com
We may require identity verification before fulfilling requests.

11. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies to:

• Ensure proper website functionality
• Analyze traffic and performance
• Improve user experience

12. MARKETING COMMUNICATIONS

We may send occasional informational or promotional communications only if legally permitted.
You may opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly.

13. CHILDREN’S PRIVACY

Our services are not directed at children under 18. We do not knowingly collect personal data from minors without parental consent.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by Costa Rican law:

• We shall not be liable for damages resulting from unauthorized access, cyberattacks, or data breaches beyond our reasonable control.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.
Changes will be published on this page with an updated revision date.
Continued use of the website or Villa constitutes acceptance of the updated Privacy Policy.

17. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Costa Rica.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Costa Rica.

18. CONTACT

For privacy-related questions or requests, please contact:
SONHO Pura Vida SRL
Santa Teresa, Puntarenas, Costa Rica
Email: office@tenowi.com

You can copy the entire code above and paste it directly into the Text Editor widget in Elementor (make sure to switch to the “Text” tab, not Visual, when pasting).